Delivery

Products are sent to the customer's address via GLS or HPexpress delivery services, and by registered mail for smaller shipments.

Packages are delivered exclusively on working days, from Monday to Friday, to the specified delivery address. The cost of delivery is paid by the buyer and the offer will state the price of delivery through delivery services, if you requested delivery when sending your inquiry. If you forgot to mention that you need delivery, you can request a correction of the offer and to add the cost of delivery to your address. For large quantities of products, there is also the option of our delivery, the terms of which you agree upon when inquiring about an offer or your order.

All products can be picked up in person at our Business centers throughout the Republic of Croatia if they are in stock or a delivery deadline is agreed upon when concluding the offer.

Ordering

You cannot buy in the web catalog "Vatropromet", but for products that interest you, you send a request for an offer by filling out the contact form.

With each product there is a form in which you enter your data and send your request with a simple click. The query for more products is formed by putting your products in the cart. Once you have finished collecting the products, you fill out the contact form with your details and send a unique inquiry for all the products. After receiving your inquiry, our commercial clerks will respond with an offer as soon as possible. For all other questions and help with navigating our web catalog, contact us via our e-mail address info@vatropromet.hr

Privacy policy / personal data protection

Data processing manager:

Vatropromet d.o.o.

Contact of the Data Processing Manager:

Vatropromet d.o.o., Ježdovečka 87, Ježdovec, OIB: 57189591567,

Phone: +385 1 6553 655

Fax: +385 1 6553 658

Email: info@vatropromet.hr

Data Protection Officer:

  • Name and surname: Željka Kobešćak
  • Official e-mail address: dpo@vatropromet.hr
  • phone number: 01 / 6552-400
  • fax number: 01 / 6553-654

Contractual relations with customers and business partners:

The provisions below apply to the business relationship between you and the company, when you come into contact with us, when there is a business relationship between us or negotiations have begun, and the personal data of natural persons are processed.

Personal data we collect:

Your personal information we process includes:

  • Name and surname
  • E-mail address
  • Phone
  • The company you work for
  • The position you are working in
  • Photos

In the case of photographs as a special category of personal data, in accordance with the General Data Protection Regulation, the highest level of attention will be applied during their processing.

We emphasize that, if possible, we will answer your inquiry even if you ask it anonymously - all we need is a contact, including an anonymous e-mail address. The types of data that are collected depend on what is the subject of the contractual relationship, ie for what purposes it was concluded.

Purpose of data processing / legal basis:

Implementation of negotiations that precede the establishment of a business relationship, and for the purpose of execution of the contract (Article 6, paragraph 1, item b of the General Regulation on Data Protection) fulfillment of legal obligations as a seller and legitimate interest in keeping records of returned goods and money and prevention of abuse and embezzlement.

Negotiations on business cooperation are also considered communication via social networks and the sharing of personal data through the same, commenting and sharing content and the like.

Please note that data processing is necessary for the fulfillment of the contract and the refusal to provide data results in the inability to fulfill contractual obligations. The legal basis for processing is the General Regulation on Data Protection 2016/679 and the Act on the Implementation of the General Regulation on Data Protection.

Recipients / categories of recipients:

We do not provide your personal information to other recipients unless you authorize us to do so or we must provide it in order to fulfill a contractual or legal obligation.

In order to fulfill the purpose for which the data are provided, we may provide the data in question to third parties, such as manufacturers or distributors, and public authorities or authorized forensic experts.

Your personal information may also be processed by trusted third party providers. We entrust to reliable third parties some of the business tasks they perform on our behalf, such as:

  • technical and logistical support such as postal / delivery services;
  • providers of platform or server hosting, database support and maintenance, and software and applications that may contain your data
  • security services;
  • accounting, auditors, lawyers

Method of data collection:

We generally collect your data from you through:

  • e-mail, websites,
  • forms, application, Facebook

It may be necessary to process personal data that we have received from other companies, public bodies or third parties, eg financial institutions and the like.

Storage time / criteria for determining storage time:

Personal data shall be kept for as long as is necessary to fulfill the purpose for which the data were collected, as a rule for a period of 6 years from the date of the last business event, after the expiration of which they are destroyed, except in cases:

When the same evidence is in the procedure before the competent body, when it is kept until the final conclusion of the procedure in question;
When it is necessary to keep them for longer periods, respecting the legal deadlines for keeping certain data, which are prescribed by applicable law.

Use of our website - access to the website:

Unless otherwise stated in the following chapters, the legal basis for the processing of your personal data stems from the fact that such processing is necessary in order for the functionalities of the website you have requested to be available to you.

Personal data we collect:

When you open our website, your browser will automatically upload certain information to our web server. The transfer of data is done for technical reasons, so that we can make the requested information available to you. To make it easier for you to access the website, the following information is collected, stored for a short time and used:

  • IP address
  • Date and time of access
  • Time zone difference from Greenwich Mean Time (GMT)
  • Request content (specific page)
  • The name and URL of the accessed file
  • Access status / HTTP status code
  • The amount of data transferred
  • Website that requires access
  • Browser, language settings, browser version, operating system and surface, name of your ISP

Purpose of data processing / legal basis:

  • Ensuring a smooth connection
  • Ensuring comfortable use of our website / application
  • System security and stability assessments

Recipients / categories of recipients:

Forwarding data to third parties is in principle excluded.

Method of data collection:

Personal data is collected automatically each time you visit the website.

Storage time / criteria for determining storage time:

The data is stored for a maximum period of 30 days and is automatically deleted after the expiration of the specified period.

Use of our website - cookies

Personal data we collect:

  • Browser-type,
  • Operating system used,
  • Referrer-URL (previously visited page),
  • Hostname of the computer through which it is accessed (IP address),
  • Query time on the server

What are cookies? A cookie is a small file that asks you for permission to be placed on your hard drive. Once you accept it, the file is placed on your hard drive and helps analyze web traffic or notifies you of visits to specific websites. Cookies allow web applications to respond to your individual needs. A web application can tailor its operation to your needs and desires by collecting and remembering information about your interests and habits.

We use traffic cookies to define the pages you use and visit. This helps us analyze data about your habits that we use to improve our website and to tailor it to user needs. We use this data for statistical analysis and then the data is removed from the system.

Cookies help us provide a better website, allow us to track which sites are useful to you and which are not. Cookies do not, in any way, give us access to your computer or any information about you other than the information you choose to share with us. You can accept or decline cookies. Most web browsers automatically accept cookies, but it is common for you to set your browser to reject cookies. This can prevent you from making the most of the website.

Third parties:

In addition to the cookies we collect, third-party cookies are collected on the website as follows:

Cookies to measure attendance.

The website collects cookies for measuring traffic - Google Analytics. These cookies are not set by this website, but serve for the normal functioning of certain features that make it easier for users to access the content.

Purpose of data processing / legal basis:

The information is used to evaluate the use of our website, to display reports on activities on the website and to provide further services related to the use of the website and the use of the Internet, to keep internal records and to improve our products and services.

Recipients / categories of recipients:

The information generated by the cookie about the use of this website by users is transmitted to a Google server in the USA and stored there. Your IP address is not associated with other Google data. The stated information is also transferred to third parties, if it is legally prescribed or if third parties process it according to our order.

There are currently several websites to turn off the storage of cookies for different services. You can find out more at the following links:

http://www.allaboutcookies.org/

http://www.youronlinechoices.eu/

Method of data collection:

Cookies are installed automatically. You can prevent the installation of cookies by setting up your browser software; however, it will not be possible to use the website in full.

You can also prevent information from being collected through Google Analytics by clicking on this www.responsive.la/settings/. An Opt-Out cookie is used, which prevents the future collection of your data when visiting our website. If you delete cookies in this browser, you must reset the Opt-Out cookie. You can find more information about data protection regarding Google Analytics on the website of Google Analytics.

Storage time / criteria for determining storage time:

After anonymizing an IP address, it will no longer be possible to connect it to you. The cookies we collect are stored for a maximum period of 30 days and are automatically deleted after the expiration of the specified period. The data that are statistically displayed, are deleted in accordance with the rules of Google Analytics, at the time of publication of this Policy, after 26 months. Reports made based on Google Analytics no longer contain any personal information.

Newsletter

Personal data we collect:

  • email adress
  • name

Purpose of data processing / legal basis:

Notification of new products, services, sweepstakes and news, surveys about our services for the purpose of promoting them and improving our services. Data is collected based on your consent to send the Newsletter.

Recipients / categories of recipients:

If external processors are hired to send the Newsletter, they are contractually obliged according to Art. 28. General Data Protection Regulations.

Method of data collection:

We collect data using an external service provider "MailerLite", which complies with the relevant regulations on personal data protection. You can find out more by following this link https://www.mailerlite.com/.

Storage time / criteria for determining storage time:

Until the withdrawal of the consent of the respondents, ie 3 years from the date of giving consent to receive the Newsletter.

Prize game

Personal data we collect:

  • Your personal information we process includes:
  • name and surname
  • address
  • e-mail address
  • contact - phone number, mobile phone
  • OIB

Purpose of data processing / legal basis:

We process personal data on the basis of your consent, for the purpose of successful, transparent and lawful conduct of the prize draw and identification of the winner.

Recipients / categories of recipients:

Forwarding to third parties follows only if it is necessary to conduct a prize game (eg to organize a prize game and send the prize through the appropriate company). Forwarding to third parties above this is in principle excluded.

Method of data collection:

We will inform you about the prize game via our website or Newsletter, and we will process your personal data that you have provided for the purpose of playing the prize game only after we have received your consent.

Storage time / criteria for determining storage time:

Upon completion of the prize draw and the announcement of the winner, the personal data of the participants are deleted. The data of the winners who have won a case are kept as long as there is a legal right to fulfill the act, as well as to exercise the right in case of defects.

Information related to your rights

Protection of your personal data

When processing personal data, we take all measures to protect personal data from personal data breaches, including all legitimate, technical, personnel and organizational measures to protect personal data, to protect data including from any unauthorized processing, whether external (by subcontractors, suppliers, other service users, unauthorized third parties) or internal, implying that they will fully comply with the requirements and principles of the General Regulation.

We have contractually obliged third parties with whom we are in a business relationship, and who process personal data on the basis of that business relationship, to act in accordance with the relevant regulations.

Respondents' rights - you have the right to clear, transparent and easily understandable information about how we use your personal data, and what your rights are related to data processing.

To exercise the rights that are further explained, all in accordance with data protection regulations, you can contact us through the data protection officer.

Right of access:

in accordance with Art. 15. General Data Protection Regulations You have the right to access your personal data. In the multiple exercise of your right of access, we may charge an appropriate fee in accordance with the administrative costs of providing the information. If you abuse your access rights, we may refuse to comply with your request.

Right to correction:

in accordance with Art. 16. General data protection regulations, you can request the correction of personal data, if they are incorrect or invalid, and / or their supplementation, if they are incomplete.

Right to delete:

In accordance with Art. 17. General Data Protection Regulation you are authorized to request the deletion of your personal data / right to be forgotten if one of the following conditions is met:

Personal data are no longer necessary for the purposes for which they were collected or otherwise processed; if you have withdrawn the consent on which the processing is based in accordance with Art. 6 paragraph 1 item (a) or Art. 9 (2) (a) of the General Data Protection Regulation and if there is no other legal basis for the processing; you file an objection to processing in accordance with Art. 21 para. 1 of the General Regulation on Data Protection and there are no stronger legitimate reasons for processing or you have filed an objection to processing in accordance with Art. 21 paragraph 2 of the General Regulation on Data Protection;

  • personal data has been processed illegally;
  • personal data must be deleted in order to comply with a legal obligation;
  • personal data have been collected in connection with the provision of information society services referred to in Article 8 (1) of the General Data Protection Regulation.

Right to processing restriction:

In accordance with Art. 18. You may request a restriction on processing of the General Data Protection Regulation. This right restricts the processing of your data, which means that we may store it, but we may not use or further process it. This right is related to the limited circumstances set out in the General Data Protection Regulation, in cases where:

  • you dispute the accuracy of personal data for a period that allows us to verify the accuracy of personal data;
  • the processing is illegal and you oppose the deletion of personal data and instead seek a restriction on their use;
  • we no longer need them for processing, but you require them for the purpose of establishing, exercising or defending legal rights;
  • you have objected to the processing based on our legitimate interest expecting confirmation as to whether our legitimate interests outweigh your reasons.

Right to data transfer:

In accordance with Art. 20. of the General Data Protection Regulation, you may request that data be moved, copied or transferred from our database to another database, which must not adversely affect the rights and freedoms of others.

Please note that this right only applies to data you provide to us in a structured form, on the basis of a contract or consent and if the processing is carried out automatically.

The right to withdraw consent if the processing is based on the same:

You can withdraw your consent to the processing of data when the processing of the data is based on your consent in a clear and unambiguous manner.

Withdrawal of consent does not affect the lawfulness of processing on the basis of consent prior to its withdrawal.

Right to object:

pursuant to Art. 21. General regulations on data protection under the assumptions of Art. 21 paragraph 1 of the General Data Protection Regulation.

If you have any questions you can contact the Company or the Company’s data protection officer.

The right to complain to the competent authority:

If you believe that you may have in any way violated any right related to the protection of personal data, in order to exercise your rights to file a complaint to the supervisory authority for data protection - Personal Data Protection Agency, Martićeva ulica 14, 10 000 Zagreb, www.azop.hr , azop@azop.hr.

Limitation of liability:

Although we take available technical, organizational and personnel measures to protect personal data from accidental or intentional misuse, destruction, loss, unauthorized alteration or access, we cannot guarantee that any personal data we collect will never be accidentally disclosed, contrary to the provisions of this Privacy Policy. To the maximum extent permitted by law, we exclude liability for damage caused to users or third parties by accidental disclosure of personal data.

Amendments to the Privacy Policy:

We may update our Privacy Statement from time to time. Updates to our Privacy Statement will be posted on our website. All amendments come into force at the time of their publication on our website. Therefore, we encourage you to visit the site regularly to be informed of possible updates.