General Terms of Use of the Website and Privacy Policy

1. Introductory provisions

1.1. Expressions

1.1.1. User - any person who accesses the website of Vatropromet d.o.o. via the appropriate technical means of access

1.1.2. Vatropromet - Vatropromet d.o.o.

1.1.3. Website -

1.2. Apply these terms

By accessing and using the website, each User undertakes to comply with these General Terms and Conditions and agrees to apply the provisions of these General Terms and Conditions.

2. Usage Restriction

2.1. All content (including, but not limited to, text, photos, drawings, images, video and audio materials, links), and in particular & nbsp; trademarks and logo types published on the Vatropromet website are protected by copyright and related intellectual property rights, according to the Copyright and Related Rights Act (NN 111/21).

2.2. Users are not allowed to reproduce, copy, distribute, modify, transmit, publish or modify or destroy the content published on the Vatropromet Website or in any way use the content in question for commercial purposes.

3. Disclaimer

3.1. Vatropromet completely disclaims any liability that may arise in any way from or in any way related to the use of the Website, and for any damage that may occur to the User or any to a third party regarding the use or misuse of the content of the Website.

3.2. When registering on the website, Users are required to provide accurate, valid and complete personal information. Otherwise, Vatropromet may deny such a user access or deny the realization of all or part of the services or products it offers them.

4. Privacy Policy / Personal Data Protection

4.1. We process personal information collected while using the Website in accordance with the Privacy Policy contained in this article.

4.2. Data Processing Manager:

Vatropromet d.o.o.

4.3. Contact the Data Processing Manager:

Vatropromet d.o.o., Ježdovečka 87, Ježdovec, OIB: 57189591567,

4.4. Data Protection Officer:

  • Official e-mail address: [email protected]
  • Phone number: +385 (1) 6552-400
  • Fax number: +385 (1) 6553-654

4.5. Processing of personal data in contractual relations with customers and business partners:

4.5.1. The following provisions apply to the business relationship between you and the company, when you contact us, when there is a business relationship between us or negotiations have begun, and personal data is processed. natural persons.

4.5.2. Personal data we collect: Your personal information we process includes: Name and surname Email address Phone The company you work for The position you are working on Photos

In the case of photographs as a special category of personal data, in accordance with the General Data Protection Regulation, the highest level of attention will be applied to their processing.

4.5.3. We emphasize that, if possible, we will respond to your inquiry even if you ask anonymously - all we need is a contact, including an anonymous e-mail address. The types of data collected depend on what is the subject of the contractual relationship, ie for what purpose it was concluded.

4.5.4. Purpose of data processing / legal basis: implementation of negotiations prior to the establishment of a business relationship, and for the execution of the contract (Article 6, paragraph 1, item b of the General Regulation on Data Protection) fulfillment of legal obligations as a seller and legitimate interest in keeping records of returned goods and money and preventing abuse and embezzlement Negotiations on business cooperation also include communication via social networks and the sharing of personal data through them, commenting and sharing content and the like.

4.5.5. Please note that the processing of data is necessary for the fulfillment of the contract and the refusal to provide data results in the inability to fulfill contractual obligations. The legal basis for processing is the General Data Protection Regulation 2016/679 and the General Data Protection Regulation Implementation Act.

4.5.6. Recipients / categories of recipients: We do not provide your personal information to other recipients unless you authorize us to do so or we must provide it in order to fulfill a contractual or legal obligation. In order to fulfill the purpose for which the data is provided, we may provide the data in question to third parties, such as manufacturers or distributors, and public authorities or certified court experts. Your personal information may also be processed by trusted third-party service providers. We entrust to trusted third parties some of the business tasks they perform on our behalf such as: technical and logistical support such as postal / delivery services; platform or hosting providers, database support and maintenance, and software and applications that may contain your information security services; accounting, auditors, lawyers.

4.5.7. Data collection method:

We generally collect your information from you through:

1. e-mail, websites,

2. forms, application, Facebook

3. It may be necessary to process personal data that we have received from other companies, public bodies or third parties, such as financial institutions, etc.

4.5.8. Time storage / timing criteria storage:

Personal data shall be kept for as long as necessary to fulfill the purpose for which the data were collected, as a rule for a period of 6 years from the date of the last business event, after which they are destroyed, except in the following cases:

1. When the same evidence is in the procedure before the competent body, when it is kept until the final conclusion of the subject procedure;

2. When it is necessary to keep them for longer periods, respecting the legal deadlines for keeping certain data, which are prescribed by applicable law.

4.6. Processing of personal data in the use of our website - access to the website:

4.6.1. Unless otherwise stated in the following chapters, the legal basis for the processing of your personal data stems from the fact that such processing is necessary in order to make available to you the functionalities of the website you have requested. .

4.6.2. Personal data we collect:

When you open our website, your browser will automatically upload certain information to our web server. The transfer of data is done for technical reasons, so that we can make the requested information available to you. To make it easier for you to access the website, the following information is collected, stored for a short time and used:

  1. IP Address
  2. Access date and time
  3. Time zone difference from Greenwich Mean Time (GMT)
  4. Content of the request (specific page)
  5. The name and URL of the file accessed
  6. Access Status / HTTP Status Code
  7. Amount of data transferred
  8. Website that requires access
  9. Browser, language settings, browser version, operating system and surface, name of your ISP

4.6.3. Purpose of data processing / legal basis:

  1. Ensuring a smooth connection
  2. Ensuring comfortable use of our website / application
  3. System Security and Stability Assessments

4.6.4. Recipients / categories of recipients:

Forwarding data to third parties is generally excluded.

4.6.5. Data collection method:

Personal information is collected automatically each time you visit the website.

4.6.6. Time storage / timing criteria storage:

The data is stored for a maximum period of 30 days and is automatically deleted after the specified period.

4.7. Processing of personal data in the use of our website - cookies

4.7.1. Personal data we collect:

  1. Browser-type,
  2. Operating system used,
  3. Referrer-URL (previously visited page),
  4. Hostname of the computer being accessed (IP address),
  5. Server query time

Use of our website - cookies

4.7.2. What are cookies? A cookie is a small file that asks you for permission to be placed on your hard drive. Once you accept it, the file is placed on your hard drive and helps analyze web traffic or informs you about visits to specific websites. Cookies allow web applications to respond to your individual needs. A web application can tailor its actions to your needs and desires by collecting and remembering information about your interests and habits.

4.7.3. We use traffic cookies to define the pages you use and visit. This helps us analyze data about your habits that we use to improve our website and to tailor it to the needs of users. We use this data for statistical analysis, and then the data is removed from the system.

4.7.4. Cookies help us provide a better website, allow us to keep track of which pages are useful to you and which are not. Cookies do not, in any way, give us access to your computer or any information about you other than the information you choose to share with us. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This can prevent you from making the most of your website.

4.7.5. Third parties - In addition to the cookies we collect, third-party cookies are collected on the website as follows:

1. Traffic cookies - Google Analytics. These cookies are not set by this website, but serve for the normal functioning of certain features that make it easier for users to access the content.

4.7.6. Purpose of data processing / legal basis:

The information is used to evaluate the use of our website, to display reports on activities on the website and to provide further services related to the use of the website and the use of the Internet, to keep internal records and improve our products and service.

4.7.7. Recipients / categories of recipients:

Information generated by cookies about the use of this website by users is transmitted to a Google server in the USA and stored there. Your IP address is not associated with other Google data. This information is also passed on to third parties, if required by law or if it is processed by third parties in accordance with our order.

4.7.8. There are currently several websites for disabling the storage of cookies for various services. You can find out more at the following links:


4.7.9. Data collection method:

Cookies are installed automatically. You can prevent the installation of cookies by setting up your browser software; however, it will not be possible to use the website in full.

You can also prevent information from being collected through Google Analytics by clicking on this link download and install the add-on. An Opt-Out cookie is used, which prevents future collection of your data when visiting our website. If you delete cookies in this browser, you must reset the Opt-Out cookie. You can find more information about Google Analytics data protection on the Google Analytics website.

4.7.10. Time storage / timing criteria storage:

Once your IP address has been anonymized, it will no longer be possible to link it to you. The cookies we collect are stored for a maximum period of 30 days and are automatically deleted after the expiration of the specified period. The data that are statistically presented are deleted in accordance with the rules of Google Analytics, at the time of publication of this Policy, after 26 months. Reports based on Google Analytics no longer contain any personal information.

4.8. Processing of personal data for the purpose of sending the Newsletter

4.8.1. Personal data we collect:

  1. email address
  2. name

4.8.2. Purpose of data processing / legal basis:

Informing about new products, services, sweepstakes and news, surveys about our services for the purpose of promoting them and improving our services. Data is collected based on your consent to the sending of the Newsletter.

4.8.3. Recipients / categories of recipients:

4.8.4. If external executors are hired to send the Newsletter, they are contractually obliged according to Art. 28. General Data Protection Regulations.

4.8.5. Data collection method:

We collect data using an external service provider, MailerLite, which complies with applicable data protection regulations. You can learn more by following this link

4.8.6. Time storage / timing criteria storage:

Until the withdrawal of the consent of the respondents, ie 3 years from the date of giving consent to receive the Newsletter.

4.9. Processing of personal data for the purpose of organizing a prize game

4.9.1. Personal data we collect:

Your personal information we process includes:

  1. name and surname
  2. address
  3. email address
  4. contact - phone number
  5. OIB

4.9.2. Purpose of data processing / legal basis:

We process personal data on the basis of your consent, for the purpose of successful, transparent and lawful conduct of the prize draw and identification of the winner.

4.9.3. Recipients / categories of recipients:

Forwarding to third parties follows only if it is necessary to conduct a prize game (eg to organize a prize game and send the prize through the appropriate company). Forwarding to third parties above this is generally excluded.

4.9.4. Data collection method:

We will inform you about the prize game via our website or Newsletter, and we will process your personal data that you have provided for the purpose of playing the prize game only after we have received your consent.

4.9.5. Time storage / timing criteria storage:

After the end of the prize draw and the announcement of the winner, the personal data of the participants are deleted. The data of the winners who have won a case are kept as long as there is a legal right to fulfill the act, as well as to exercise the right in case of defects.

4.10. Information related to your rights Protection of your personal data

4.10.1. When processing personal data, we take all measures to protect personal data from personal data breaches, including all legitimate, technical, personnel and organizational measures to protect personal data, to protect data including from any any unauthorized processing, either external (by subcontractors, suppliers, other service users, unauthorized third parties) or internal, implying that they will fully comply with the requirements and principles of the General Regulation.

4.10.2. We have contractually obliged third parties with whom we have a business relationship, who process personal data on the basis of that business relationship, to act in accordance with the relevant regulations.

4.10.3. Respondents' rights - you have the right to clear, transparent and easily understandable information about how we use your personal data, and what your rights are related to data processing.

4.10.4. To exercise the rights explained below, all in accordance with data protection regulations, you can contact us through the data protection officer.

4.10.5. Right of access:

in accordance with Art. 15. General data protection regulations you have the right to access your personal information. In the multiple exercise of your right of access, we may charge an appropriate fee in accordance with the administrative costs of providing the information. If you abuse your access rights we may refuse to act on your request.

4.10.6. Right to correction:

in accordance with Art. 16. General Data Protection Regulations, you may request the correction of personal data if they are incorrect or invalid and / or supplement them if they are incomplete.

4.10.7. Right to delete:

In accordance with Art. 17. You are entitled to request & nbsp; General Data Protection Regulations. deletion of your personal data / right to forget if one of the following conditions is met:

  1. personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  2. if you have withdrawn the consent on which the processing is based in accordance with Art. 6 para. 1 item (a) or Art. 9 (2) (a) of the General Data Protection Regulation and if there is no other legal basis for the processing;
  3. you object to the processing in accordance with Art. 21 para. 1 of the General Data Protection Regulation and there are no stronger legitimate reasons for processing & nbsp; or you have lodged an objection to processing in accordance with Art. 21 (2) of the General Data Protection Regulation;
  4. personal data has been illegally processed;
  5. personal data must be deleted in order to comply with a legal obligation;
  6. personal data have been collected in connection with the provision of information society services referred to in Article 8 (1) of the General Data Protection Regulation.

4.10.8. Right to limit processing:

In accordance with Art. 18. You can request general data protection regulations processing restriction. This right restricts the processing of your data, which means that we can store it, but we cannot use or further process. This right is related to the limited circumstances that are determined General Data Protection Regulation, in cases where:

  1. dispute the accuracy of personal data for the period that allows us to verify the accuracy of personal data;
  2. The processing is illegal and you oppose the deletion of personal data and instead seek to restrict their use;
  3. we no longer need them for processing, but you require them for the purpose of establishing, exercising or defending legal rights;
  4. You have objected to processing based on our legitimate interest pending confirmation that our legitimate interests go beyond your reasons.

4.10.9. Right to transfer data:

in accordance with Art. 20. You can request a move to the General Data Protection Regulation, copy or transfer data from our database to another database, resulting in it must not adversely affect the rights and freedoms of others.

Please note that this right applies only to data provided to us in a structured form, by contract or consent and if the processing is carried out automatically.

4.10.10. Right to withdraw consent if the processing is based on the same:

You can consent to data processing withdraw when data processing is based on your consent in a clear and unambiguous manner.

Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal.

4.10.11. Right to object:

pursuant to Art. 21. of the General Regulation on Data Protection under the assumptions of Art. 21 (1) of the General Data Protection Regulation. If you have any questions, you can contact the Company or the Company's Data Protection Officer. Right to complain to the competent authority:

If you think you may have been hurt in any way which right related to the protection of personal data, in order to exercise their rights to file a complaint to the supervisory Data Protection Authority - Personal Data Protection Agency, Martićeva ulica 14, 10 000 Zagreb,, [email protected].

4.10.12. Limitation of Liability:

Although we take available technical, organizational and human resources measures to protect personal data from accidental or intentional misuse, destruction, loss, unauthorized alteration or access, we cannot guarantee that some of the personal data we collect will never be accidentally disclosed, contrary to these Privacy Policy privacy. To the greatest extent

Permitted by law, we exclude liability for damage caused to users or third parties by accidental disclosure of personal data.

5. Final provisions

5.1. Vatropromet has the exclusive right to change the content of the Website at any time.

5.2. Vatropromet reserves the right to change these General Terms and Conditions without prior notice. Users are obliged to check the valid General Terms and Conditions every time they use the Website. Amendments to these General Terms and Conditions shall enter into force upon their publication.